NoctilucaNoctiluca|

Help & Support

Browse Help Documents

You can find help documents for each product through the left sidebar menu. Key documents include:

  • Noctiluca Server: Installation & setup, FAQ, Early Access implementation status, changelog
  • Noctiluca Navigator: Usage guide, changelog

Get Help / Support

If you have any questions or issues related to our products, you can get help through the following methods.

Email Support

Send us an email at [email protected]. We'll get back to you as soon as possible.

To help us assist you more effectively, please include the following information in your email:

  • Product name and version (e.g., Noctiluca Server v0.9.2)
  • Operating system and version (e.g., macOS 15.3)
  • Steps to reproduce the issue, if applicable
  • Relevant screenshots or error messages, if available

Discord Community

We have an official Discord server for questions and discussions about Noctiluca and related products.

Join us at https://discord.gg/Nzm34Yyrys.

On Discord, you can:

  • Share tips and experiences with other users
  • Submit bug reports and feature suggestions
  • Stay up to date with the latest development progress

Bug Reports & Feature Requests

If you've found a bug or would like to suggest a new feature, please let us know via email or Discord. Your feedback is invaluable in helping us improve our products.

Purchases & Refunds

Purchases and payments for Noctiluca Server are processed through Paddle. You can request a refund within 14 days of purchase, no questions asked.

For refund requests or payment-related inquiries, please contact us at [email protected].

Security Vulnerability Reporting

If you discover a security vulnerability, please report it to [email protected].

Including the following information in your report will help us respond promptly:

  • A detailed description of the vulnerability
  • Steps to reproduce the issue
  • Affected product and version information

We kindly ask that you follow responsible disclosure principles when reporting security vulnerabilities. While we do not currently operate an official bug bounty program, we are always grateful for security vulnerability reports.